Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current add-ons to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): processes to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO building and managing relationships with vendors and service providers. 3. Change Management: Facilitating changes
PALS trained; Risk identification Analysing and interpretation skills Basic life support trained Mentorship
operates at peak efficiency, delivering a seamless service that exceeds customer and client expectations. stakeholders and senior management, and providing training and supervision to new staff. Additionally, tracking making sure the business is adequately resourced. Training of staff and managers to ensure that everyone increase the effectiveness and efficiency of Support Services, through improvements to each function as well
within the branch Effective labour and organisation Training / Development Leadership Effective management management of operations Client retention and customer service levels Operations management – adherence to operation
within the branch Effective labour and organisation Training / Development Leadership Effective management management of operations Client retention and customer service levels Operations management – adherence to operation
creating of flexi-time reports, Booking of staff training and capturing thereof, Capturing of staff leave
ensure full containers are off loaded in Port (Training provided by company) Communicate effectively with
cleaning service providers, through their site supervisors, to ensure the delivery of service within agreed property operations To oversee the building's service providers and third-party contractors. To assist Compiles scope of work for the procurement of services for operational and capital expenditure projects related to facilities management or technical services. Ideal Degree or Diploma in facilities management and their associated mechanical and electrical services, fire systems. Experience in the management of
cleaning service providers, through their site supervisors, to ensure the delivery of service within agreed property operations To oversee the building's service providers and third-party contractors. To assist Compiles scope of work for the procurement of services for operational and capital expenditure projects related to facilities management or technical services. Ideal Degree or Diploma in facilities management and their associated mechanical and electrical services, fire systems. Experience in the management of
addition to the above, you will receive comprehensive training in areas such as : -talking to customers -public