potential members, employer organisations, brokers and service providers enquiring via written communication, Duties Knowledge - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction environment Minimum 3 years experience in client service/ medical representative/ interaction with Specialists
travel to the Western Cape as and when required by Management. Sectional performance parameters: SLA as reported Specialists Contracting and Research Managment Support Manager and other TL's in Tasks and intiatives beneficial to the Scheme and MHC & SP's Staff management intiatives Quality Assurance Client Satisfaction environment Minimum 3 years experience in client service/ medical representative/ interaction with Specialists
potential members, employer organisations, brokers and service providers enquiring via written communication, Duties Knowledge - Self development - Quiz Scores Service Level Calls Response Time Emails Indexing Response
Clients Environmental Management controls - Environmental Infrastructure managed according to standards Development and training - Training attended and exams completed for passed: Selected training as per CDP as approved and contracted by HR. Ticket SLA Management - ≥ 95% of every month's tickets to be completed performance, Uptime and Recovery BIT Tickets SLA IT Service Level Performance Review – Internal IT Department Department Tickets Disaster Recovery (DR) Survey IT Service Delivery Survey IT Climate index - The overall index
business continuity plans and working with risk management and internal audit units to monitor IT internal internal control system. Responsibilities Policy Management - Developing, updating, and implementing IT governance industry regulations, and best practices. Compliance Management - Ensuring that the organization complies with monitoring adherence to policies and procedures. Risk Management - Identifying, assessing, and mitigating IT-related for improvements as needed. Incident Response Management - Incident Response: Developing and implementing
platform modules (i.e. claims, finance, membership, manage health care etc.), respond to queries, and resolve escalate issues. Support trainers in developing training material. Provide regular information and feedback process and business changes. Responsible for management reporting that can be used for improving business support (ASUP) - Delivering management, technical and administrative services to support and maintain live live applications. Problem management (PBMG) - Managing the life cycle of all problems that have occurred
funding guidelines for use by Hospital Benefit Management teams. Assess the clinical and health economic guidance documents. Ensure that team members are trained to consistently apply the recommendations contained Assessment documents to pre-authorisation, case management and hospital audit functions of HBM. Draft detailed Advisor (Head of HBM), HBM Operations Manager and Executive Manager interaction, providing feedback Delivering Delivering a cost-effective Managed Healthcare service within the average length of hospital stay per beneficiary
attracting top talent while delivering exceptional service to our clients. We are urgently seeking individuals and future job openings. Client Relationship Management: Develop and nurture relationships with clients recruitment solutions. End-to-End Recruitment: Manage the full recruitment lifecycle, from job intake clients, showcasing Interdot Solutions' recruitment services and solutions. Performance Metrics and Targets: offers competitive compensation packages, ongoing training and development opportunities, and a supportive
attracting top talent while delivering exceptional service to our clients. We are urgently seeking individuals and future job openings. Client Relationship Management: Develop and nurture relationships with clients recruitment solutions. End-to-End Recruitment: Manage the full recruitment lifecycle, from job intake clients, showcasing Interdot Solutions' recruitment services and solutions. Performance Metrics and Targets: offers competitive compensation packages, ongoing training and development opportunities, and a supportive