skills. Lead, coach, and motivate a team of Contact Centre agents to deliver departmental KPI's, targets and Qualifications: Grade 12 with Mathematics and Accounting Call Centre qualification is an advantage. Credit Management administrative support 2 Years Operational contact centre enviroment Knowledge and Skills: Listening skills
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
have Min. 3 Years Insurance experience in a Call Centre Commercial Insurance experience RE would be an
orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices;
orders; Transport cargo to and from distribution centres and plants; Issuing and reconciling of invoices;
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call.
Social Media Adverts – Facebook, Linked and specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc
Ad long-term growth plan.
Some degree of cold calling is expected for specific projects
General
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call. Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Ad of a long-term growth plan. Some degree of cold calling is expected for specific projects General admin:
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call
customer service, the engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers. Identify trends by monitoring and analysing incoming calls, problems and support Use the required dashboards forthcoming attractions. Escalation and management of calls to agreed SLA’s Avoid requests from breaching target JOB SPECIFIC REQUIREMENTS Resolve as much calls on first call resolution Perform daily health checks in
telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when newly accepted invites with an email and telephone call Social Media Adverts – Facebook, Linked and other specific targeted projects via email and phone calls e.g. hospice branches, healthcare groups etc Assist