Qualification: Minimum of a Higher Certificate (NQF Level 5). National Diploma (NQF Level 6) or above advantageous. Experience: Minimum of 2 years work experience in administration. Experience within a tertiary environment preferable. Duties and Responsibilities: Managing and Tracking Assessment Pri
Qualification: Minimum of a Higher Certificate (NQF Level 5). National Diploma (NQF Level 6) or above advantageous. Experience: Minimum of 2 years work experience in administration. Experience within a tertiary environment preferable. Duties and Responsibilities: Managing and Tracking Assessment Pri
will be beneficial. Experience on working with ticketing systems MacOS Support Essentials ITIL Foundation Level Agreements (SLAs). Respond timeously to all tickets logged. Proactively identify and address issues ownership of all assigned tickets. Ensure tickets are correctly classified. Ensure ticket priorities are correctly Action all tickets professionally and in a timely manner until fully resolved. Ensure all tickets statuses stakeholders for all tickets placed on hold. Work as a team ensuring all tickets are actioned accordingly
Requirements
Certification
- Regulatory Examination Level 5: Representatives
- Regulatory Examination Level 1: Key Individuals
- Regulatory Examination Level 1: Representatives
- Regulatory Examination Level 1: Key Individual
breached by resolving tickets timeously.
products
products Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly Directly participate in the support queue for tickets and/or be an escalation point for peers working Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs Administer and management and ability to troubleshoot internal IT tickets Demonstrate general IT experience from networking pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well
in banking environment. 1-2 years' experience in ticket management. Experience in FICA will be advantageous Problem solving skills. Project administration. Ticket management. Proactive and driven.