guidlines, policies and KPI's. Resolve service tickets in compliance with service level agreements. Contact resolve issues. Setting expectations during the ticket lifecycle. Provide "fix on first call" analysis and problem solving skills to ensure tickets are being completed accurately and appropriately
helpdesk and single ticketing system. Attend to more complex /most important tickets. Develop strategies of queries/ticket and improve user satisfaction. Report on helpdesk and single ticketing system activity
Matric (Grade 12) Bachelor's Degree in Fraud Examination, Financial Forensics, Fraud Investigation, Law Criminology, or a related field. Certified Fraud Examiner (CFE) certification. Experience: 8 – 10 years
support, troubleshoot system issues, and handle tickets within defined SLAs
- Collaborate with clients
- Provide post-go-live support and handle tickets and tasks within defined SLAs.
- Participate
locally and internationally. Key Responsibilities: Examine internal IT controls, evaluate the design and operational
support.
- Interact with clients, handle tickets within defined SLAs, and troubleshoot system issues
preparation and post Go-live support
- Handling Tickets and Tasks within defined SLAs
- Troubleshooting
support, troubleshoot system issues, and handle tickets within defined SLAs - Collaborate with clients