PTA000709-TM-1 We are seeking a highly motivated Campaign Manager to join our Client. The ideal candidate will possess this role. As a Campaign Manager, you will be responsible for building and managing campaigns using various RealConnect. Additionally, you will be tasked with managing data sets and utilizing your knowledge of the Excalibur (beneficial) RocketMailer RealConnect Managing data sets Knowledge of the collections environment
(beneficial)
Responsibilities:
motivated and experienced Call Centre Supervisor to join our team. The Call Centre Supervisor will be responsible responsible for overseeing the daily operations of our call centre, ensuring that agents meet performance targets and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate :
skills. Ability to multitask, prioritize, and manage time effectively. Soft Skills: Empathy and a customer-oriented approach. Patience and ability to manage stress. Strong problem-solving skills. Effective Service Level (Response Time) Resolution Rate Call Handling Time Customer Feedback Scores
Matric 1 Year Call Centre experience Must be able to work independently, Must be able to work under pressure communication skills Duties: – Full Inbound Call Centre functions – Taking calls – Data Capturing – Client liaison – Administration Salary : R 8000pm The post Call Centre Agents appeared first on freerecruit.co.za .
extremely disciplined. General admin skills The post Call Centre Agents appeared first on freerecruit.co.za .
updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
Must have inbound and outbound experience
Good reading abilities as some Applying customer service/care principles to all calls
Working with People
Ability to learn grasp information
Minimum 1-year previous call center experience (Preferred)
Excellent listening
industry. We are seeking a talented Call Centre Agent as well as Call Centre Team Leader to join our team and success. Call Centre Team Leader Assist in designing debtor engagement processes with the Call Centre Manager and transparent work environment. Performance management and disciplinary actions. Facilitate training team members. Monitor and manage call centre productivity. Compile call centre feedback as needed. Conduct quality assessments. Manage debtor engagement escalations. Achieve call centre performance KPIs. Create