Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of of experience working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing sales/marketing, and high-quality customer support skill. Excellent interpersonal, problem solving and Strong gasp on products, service providers and customer services. Specialized training, team-building required. Needs to have experience in handling customers request, complaints and resolve in a management
between our company and its current and potential customers. The successful candidate will be able to take effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the between our company and its current and potential customers. The successful candidate will be able to take effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue
between our company and its current and potential customers. The successful candidate will be able to take effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the between our company and its current and potential customers. The successful candidate will be able to take effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the “scripts” when handling different topics. Identify customers' needs, clarify information, research every issue
of Business Operations, Dealer Management and Customer Management
Join Our Team in KZN!
German-speaking Customer Service Advisors | R288K/annum
Are
individuals to join our team as German-speaking Customer Service Advisors at our state-of-the-art office
office in Durban!
As part of our global customer-centric company, you''ll have the chance
consumers from around the world, providing exceptional customer experiences primarily through inbound calls. Your
Passion for helping others and providing exceptional customer service
Strong interpersonal skills and
Production MEQ Quality Deliverables (e.g.: RPPM, CPPM, IPPM, SPPM, Quality Costs, Customer Product Audits JD Power)
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
-
necessary.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary PCs
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
clear Quality, Patient Safety and Nursing Care strategy for the Group Ensure that the quality and clinical safety and improve the quality of care Monitor closely and report on Quality and Patient Safety's KPIs effectiveness measures Ensure that the nursing standards, quality assurance and risk management processes are fully advantageous Strong health care background, ideally within a private health care setting A minimum of 10 international health care group with a diverse portfolio that includes private hospitals, primary care clinics, retail
Customer Care Manager - Bloemfontein Description: A Customer Care Manager should have several years of of experience working in customer service and/or personnel management. Experience in a Call Centre, sales/marketing sales/marketing, and high-quality customer support skill. Excellent interpersonal, problem solving and Strong gasp on products, service providers and customer services. Specialized training, team-building required. Needs to have experience in handling customers request, complaints and resolve in a management