and conducting service review meetings
well as the increase of the customer service levels.
relationships and conducting service review meetings •Seasoned level of experience managing and developing service
commitment, and expectations to high service levels and manage escalations adequately
defining performance standards and meeting service levels; manage resources; good time management • Coaching
working relationships Maintain Service Level agreement deadlines Manage policy renewals Meet with clients
working relationships Maintain Service Level agreement deadlines Manage policy renewals Meet with clients
volume and ensure service levels are met and improved. Business Continuity Management:
-Understand downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent
of Performance Management as per Service Level Agreement Management of BU's as per SLA. Ensure full compliance
of Performance Management as per Service Level Agreement Management of BU's as per SLA. Ensure full compliance