the West Rand, is currently looking to employ a service controller to start immediately or as soon as possible possible. You will be required to take service calls, communicate these to technicians, keep cleints time to time depending on the workload. Attend to customer telephonic call or emails by understanding the corrective action that the client can take. Log customer problems and complaints in CRM system by creating of jobcards where repair services rendered is not covered by existing service contract with client Issuing
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To
deliver service excellence? We have an exciting opportunity at a Clicks Store for a Service Advisor who ensure service excellence at the point of sale by ensuring fast and efficient customer service and point cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration To directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing legistation. To timeously and efficiently resolve all customer queries in line with the Company's policies. To
To schedule technicians' service calls and manage their bookings, invoice clients and manage and control weekly, and monthly planning and scheduling of service calls. Route planning of Technicians. Assist with obtain approval for quotations. Invoice clients for services rendered. Daily, weekly, and monthly reports. beneficial, Minimum 5 Years relevant experience, Client Service Experience, Planning and Scheduling Experience
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industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined regulatory compliance is maintained at the required standards - Operational risk and governance structures, manner that supports and meets operational quality standards and meets the defined departmental priorities Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller
industry knowledge and resolve customer queries Accountabilities: Client service delivery and quality - Follow cooperate with peers and leader for best possible service delivery Compliance and Risk Management - Defined regulatory compliance is maintained at the required standards - Operational risk and governance structures, manner that supports and meets operational quality standards and meets the defined departmental priorities Periodically conduct surveys with clients and ensure that Service Level Agreements are met - Assist credit controller
client(s) with good customer service in all aspect of administration and delivery of service. 2) Account Development: with customers to clearly understand their needs, add value, provide support and excellent customer service internal departments to ensure the fulfilment of all customer requests. • Act as the client's representative demands are met with a focus on improving the customer experience. • Ensure the effective implementation • Establish and maintain the highest ethical standards in operations practices. External Parties and