responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
responding and following up on all rescheduled calls and pending information Liaising with the various additional support to the contact centre operations in terms of taking calls, handling internal/external client advantageous Previous experience in cold calling in a call centre environment Own transport Ability to adapt
This is a Manager position that is a leader-manager role that requires the candidate to train, design training plan. Operates as an account manager for the call center's Operations & Quality functions to understand effectively implement all trainings. Operate with 1:10 Trainer ratio. Creating and implementing Employee development Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection Center for Trainer Recruitment and selection Create and maintain Skill matrix for all trainers Creating
an effective Communication model to ensure all teams understand the overall business performance and Analyse and research team metrics to identify areas of excellence and implement across teams. Actively engage interactions daily Operational portfolio management of the teams Subject Matter expert for the area and broader Provides level within a Call Centre of a large operation 2 years experienced in managing large teams across multiple multiple campaigns preferably within the outsourced call centre environment. Exposure to a full cycle (1 year)
resolved
Strong excel skills and Microsoft proficient. Team leader with strong communication skills. Able to manage
comprehensive job description for the position of Team Leader Management Accountant. Here's a summary of key Information for clients. Team Management: Leading and managing the offshore team, ensuring work is distributed client interaction. Ability to lead and manage a team effectively. Attention to detail and ability to
skilled IT Senior Security Analyst to join our vibrant team in Durban. This pivotal role is at the heart of InfoSec tools and techniques i.e. O365 Security Centre, Mimecast, Qualys, AV, SIEM's, Qualys and Nessus
to take up key positions in Software Development team. Here, people can work independently, create their estimates to work Development: Inspire innovation in the team and company Create and amend world class SAAS programs provide regular reports on such to the Team / Project leader and/or Systems Review technical deliverables rapport within the team, provides strong contribution and feedback to/ from the team lead Contributes towards high-quality solutions Work well with others as part of a team Education and Qualifications: BSc (Computer Science
to take up key positions in Software Development team. Here, people can work independently, create their estimates to work Development: Inspire innovation in the team and company Create and amend world class SAAS programs provide regular reports on such to the Team / Project leader and/or Systems Review technical deliverables rapport within the team, provides strong contribution and feedback to/ from the team lead Contributes towards high-quality solutions Work well with others as part of a team Education and Qualifications: BSc (Computer Science