with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
with GDP and UPD SOPs Policy. • Agent performance, time keeping and quality assurance. Quality Outputs of Answer telephonic calls timeously decreasing holding time (Achieve overall SLA of 80% within 20 seconds. • all queries are legitimate to avoid unnecessary time wastage relating to investigations. • Ensure SOP updates from the business/client to ensure real time communication and tracking. • Ensure clear understanding Duties: Agent performance, time keeping and quality assurance. • Forced not ready time (no more than 5 will
performs their duty according to procedure and in a timely manner.
parts and reach towards required target set- up times, as per product requirements. The ability to also Up of Jobs, ensure correct and efficient Job card time capturing for costing and Shop Order recap.
manner to achieve successful delivery - Provide timely administrative support at the required quality Specific deliverables: Operating Model: -Provide timely Benefits administrative support at the required claims, withdrawals, and retirement claims in a timely manner. Accurately capture data. Laise with internal -Highly motivated individual and displays initiative -Time management skills -Team player Experience 2 - 3
manner to achieve successful delivery - Provide timely administrative support at the required quality Specific deliverables: Operating Model: -Provide timely Benefits administrative support at the required claims, withdrawals, and retirement claims in a timely manner. Accurately capture data. Laise with internal -Highly motivated individual and displays initiative -Time management skills -Team player Experience 2 - 3
project and ensures that these are completed on time and within the budget. They will prepare or be involved client service & problem solving. They invest time in the professional development of other staff and are timely and of the highest quality leading to the implementation of the requirements on-time and on appropriate, to obtain the requisite support in a timely and efficient manner and ensures access to the
meetings and events (overnight stays required from time to time) Skills & Experience: Bachelor's degree
meetings and events (overnight stays required from time to time) Skills & Experience: Bachelor's degree
regulations. Monitor and track shipments to ensure timely delivery. Liaise with suppliers, customers, and