Service Delivery Manager – Operations The individual must play a critical role in ensuring the alignment alignment between the client service level agreement and operational delivery, whilst also removing the current current operations burden on the sales department. Having a dedicated SDM will enhance efficiency, streamline add-ons to maintain consistency and quality in service delivery. 1. Customer Relationship Management (CRM): processes to ensure smooth communication and seamless service delivery to clients. Complete knowledge of ISO
members.
Support in coordinating with Operations to forecast department goals and hiring needs. Craft and send personalized
Support in coordinating with Operations to forecast department goals and hiring needs. Craft and send personalized
personnel members. Effective administration of her department by: Keeping record systems up to date. Delegating
personnel members. Effective administration of her department by: Keeping record systems up to date. Delegating
questions) Coordinate with Operations to forecast department goals and hiring needs. Craft and send personalised
questions) Coordinate with Operations to forecast department goals and hiring needs. Craft and send personalised
legislationÂ
Client Services
cleaning staff, and providing excellent customer service by handling phone calls and inquiries.
Key
inquiries, delivering friendly and efficient customer service.