Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The performance Quality assurance Workflow optimization Training & development Technology management Analyse
operation, associated resources and assets of a Fitment Centre by implementing and deliberately driving company communication, understanding of cause and effect and training / improvement opportunities to ensure targeted and utilise end of day reports to monitor Fitment Centre performance so as to mitigate overall risk. Attend
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
(SOPs) for the plants.
Develop and manage training matrix.
Give supervisors PTO matrix and planning
facilitate appropriate training.
Manage, document, and execute planned training observations (PTO)
training to close the gaps.
Site specific training for new team members.
Develop training programmes for onboarding of new staff.
Develop material for technical training for
for current and new staff.
Develop training systems to ensure continuous growth and development for
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Manage efficient branch operations (i.e., Sales, Call Centre, Logistics, Warehouse and Admin) by managing standards Monitor Customer service standards in the Call Centre /Internal Sales Ensure the Warehouse operates planning and absenteeism management Facilitate training and development interventions Review performance key positions Adhere to OHSA requirements e.g., training, safety reps, administration, meetings Ensure
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is preferred be commission based only and is linked to every call you make. The expected salary is between R17 500
part of our organization, specializing in outbound call center operations. Our primary responsibility is arrangements. Updating banking details on the system. Calling clients before their next hampers are dispatched sales system with arrangements made. Other ad hoc calls and duties related to Client Accounts Have a 3-year Degree or Diploma. Previous experience in a call centre, collections, or customer service role is preferred be commission based only and is linked to every call you make. The expected salary is between R17 500
such as accurate diary keeping, screening phone calls, ordering of stationary, typing of correspondence correspondence, preparation of monthly induction and training sessions. Administration of all HR records including queries. Ensuring all updates information from centre are distributed to all employees. Assisting Hospital
such as accurate diary keeping, screening phone calls, ordering of stationary, typing of correspondence correspondence, preparation of monthly induction and training sessions. Administration of all HR records including queries. Ensuring all updates information from centre are distributed to all employees. Assisting Hospital