the financial services / cash management solutions sector requires a Merchant Services Consultant with outstanding customer service skills Act as the liaison between clients, internal departments, and Business Development Development Consultants Provide excellent service support to the Business Development Consultants Monitor manage off hold actions Ensure that the Finance department is up to date with all sites on hold Support and experience in administration and customer service Able to multitask Able to work in a fast-paced
To deliver exceptional customer service and maximise selling opportunities through effective people and profitability Ensure stock integrity by adhering to correct stock management processes (e.g. red flag processes include Trading Manager) Ensure exceptional customer service at all touch points Ensure effective product satisfaction reports and devise and implement corrective action plans Manage shrinkage and implement key work gets done right the first time. Customer Service Orientation Anticipates and responds to customers'
needs are priorities (such as Services / C.O.F / Repairs / Fridge services / Polygraph test etc.) Allocate daily planning on correct loads, assist drivers with direction to clients and correct routes towards loading provide feedback to the pallet department on outstanding department and report pallet damages or shortages shortages timeously to department before trucks depart from relevant client. Furthermore, ensure to timeously tampered seals, reporting it to the relevant department to prepare needed documentation where required
maintenance strategies and rendering of efficient service delivery environment to customers MAIN OUTPUTS SLA for all equipment and services Create Purchase Requisitions (PR) on correct expense codes and ensure timeously Monitor the execution of work and implement corrective measures on deviations Manage all incoming requests Dispatch requests to technical staff and pertinent service providers and follow-up on action items Conduct
enquiries and refer customers to the appropriate departments where applicable. Adhere to the customer turnover back shopping and returned goods are handled correctly. Verify and review deliveries and invoices for have enough change to ensure the best customer service levels. Maintain effective liaison between relevant
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
the financial services / cash management solutions sector requires a Merchant Services Consultant with outstanding customer service skills Act as the liaison between clients, internal departments, and Business Development Development Consultants Provide excellent service support to the Business Development Consultants Monitor manage off hold actions Ensure that the Finance department is up to date with all sites on hold Support and experience in administration and customer service Able to multitask Able to work in a fast-paced
Performance
CUSTOMER SERVICE
training and development of employees to ensure correct competency
Performance
CUSTOMER SERVICE
training and development of employees to ensure correct competency