experience will be advantageous. The post Financial Services Manager – 9435 appeared first on freerecruit.co
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal
escalation/complaint handling and delivering results as per Service Level Agreement targets / timelines. Produce reports lead process meetings / calls. In addition to call service levels, customer satisfaction and accuracy accuracy and quality on calls will be key metrics to be focused on. Attrition management will be a prime deliverable QUALIFICATIONS Should have thorough knowledge of end-to-end Service transaction processing • Deal with people in a support functions/departments in India to facilitate service delivery • Ability to work independently with minimal
improvement to ensure optimal financial health and customer satisfaction • Sales and relationship management: ensuring seamless operations and high levels of service delivery • Reporting: deliver comprehensive reports
Duties & Responsibilities Attend to incoming calls and communicate with clients as needed Attend to
maintaining high standards of professionalism and customer service Proven experience as a Collection Agent Excellent Ability to negotiate tactfully and effectively with customers at all levels Good organizational and critical
Transportation: Must have own reliable transport. Health: In good health with high energy levels. Language skills:
maintaining high standards of professionalism and customer service. Duties may also include querying accounts Ability to negotiate tactfully and effectively with customers at all levels Good organizational and critical
ensuring the provision of professional support services to the surviving dependents/beneficiaries (for of the section •Contribute ideas for improved service delivery at Management meetings. •Compile comprehensive minimal errors. Oversee the provision of social services to guardian cases; implementation of Benefits Recognition of Customary Marriage Act, Mental Health Act •Working knowledge of Benefit administration
internal teams to ensure customer satisfaction