Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
Reference: HC003109-Carol-2 Call Centre Agent (Insurance Industry) Retail Investments Service and Operations Role Purpose As a Call Centre Agent - Service Specialist within our RISO Service Centre, you will be one resolving complex product related queries. As a Call Centre Agent - Service Specialist, you will be expected our servicing channels, currently being telephone calls, emails, digital portal and manual instruction processing primary role in one of these channels, but all Call Centre Agents -Service Specialists are appointed to
accounting related matters. Responsible for cost centre management and engagement with Assistance in the entities Preparing and review (where required) all SARS returns including Value added tax, Provisional tax
accounting related matters. Responsible for cost centre management and engagement with Assistance in the entities Preparing and review (where required) all SARS returns including Value added tax, Provisional tax
matters.
Complete SAD500 when required. Manage declarations to SARS Liaise with relevant border on any queries To present Process Complete SAD500. Manage declarations to SARS Printing of additional documents Maintain bond register and Inspections Booking for special attendance (SARS, Porth Health and DAFF) Sending relevant documentation easily accesable files in order to smooth out any SARS audits by producing all documents required in the
VAT
Contract
on payroll
submissions – good working knowledge of SARS Efiling and dealing with SARS Update bank accounts and process
e-filing;