Welcome to our Client, where innovation meets excellence in the insurance industry. Our Client pride themselves on fostering a dynamic and inclusive workplace that empowers their employees to excel and grow. You'll join a team of forward-thinking professionals dedicated to delivering exceptional ser
accepted accounting practices and regulations. Key Performance Areas, Deliverables & Measures: Management and achieve team objectives. Review employee performance and identify future needs and capabilities. Plan Plan workload allocation, conduct performance appraisals, and facilitate training interventions. Resolve staff-related issues within the finance department. Key Performance Indicators: Motivated and skilled team Compliance and prepare budget drafts for submission. Key Performance Indicators: Accuracy of expense accounts Compliance
extension. Role Overview: Responsible for the performance and output of the Service Centre Consultants on demand and capacity. Conduct performance reviews as per Performance management process, identify personal objectives, performance standards and policies. Train and onboard new employees. Perform quality checks and data completeness of calls and activities performed by the team. Maintain and achieve SLA targets hold time). Report daily, weekly and monthly on performance against SLA. Provide failover support to outsource
Role Overview:
Responsible for the performance and output of the Service Centre Consultants People management processes
offering the chance to advance within a top-performing team. In this role, you will operate strategically Monthly cost metrics reports / KPIs
offering the chance to advance within a top-performing team. In this role, you will operate strategically Monthly cost metrics reports / KPIs
offering the chance to advance within a top-performing team. In this role, you will operate strategically Monthly cost metrics reports / KPIs
training/development Job levels, Nature of job standards and performance agreements Basic software applications (e.g. allocation principles Stakeholder management Performance management and evaluation methods Communicating Communicating job requirements and performance standards to others Conducting performance appraisal interviews Conducting Conducting performance feedback meetings Giving presentations Identifying trends Coordinating on-the-job allocation) Resolving disputes Assessing employee performance Building/leading a team Initiating disciplinary
training/development Job levels, Nature of job standards and performance agreements Basic software applications (e.g. allocation principles Stakeholder management Performance management and evaluation methods Communicating Communicating job requirements and performance standards to others Conducting performance appraisal interviews Conducting Conducting performance feedback meetings Giving presentations Identifying trends Coordinating on-the-job allocation) Resolving disputes Assessing employee performance Building/leading a team Initiating disciplinary
agreements