and repairs are undertaken diligently, with due care and without undue delay. Ensure a safe working environment
Richards Bay. The Spare Parts Manager reports to the Customer Relations Manager and manages 6 subordinates. spare parts revenue as well as the increase of the customer service levels. This position is key for the increase increase of turnover and profitability by increasing customer satisfaction. Spare Parts function Manage the parts and implement a process roadmap to fulfil customer demand. Budgeting and forecasting order intake and market offerings. Expedite all customer orders. Manage customer relationships with regular progress
providing technical assistance and support to customers, internal teams, and field technicians. This position excellent problem-solving skills, and exceptional customer service abilities Technical Support: Provide prompt prompt and effective technical support to customers and internal stakeholders via phone, email, or in-person track all customer interactions and technical issues in the support ticketing system. Customer Service: Service: Guide customers through troubleshooting processes and provide clear instructions and explanations.
first and foremost an expert for performing all customer service work (inspection) and defined assembly/ cost-efficient work. By professionally performing all customer services, defined retrofitting of accessories towards preserving the value of customers' vehicles. By treating customers' property in a manner that shows the service organization, thus contributing to customer satisfaction as well. Supports the Systems Technician and initiates additions to order/ feedback to customer. Resets maintenance systems. Replaces dismantled
in Durban. Receive drawings and designs from customers Read and interpret drawings and designs to set checks to ensure the finished product meet the customer specifications Consider tools required to cut Minmum of 2 years CNC programming experience Supevisory / Foreman experience / Leading a small team will be
individual activities.
on the shopfloor.
activities. Line set-up, trials and validation and customer approvals. Process audits and QMs and process Industrial engineering qualification. Proven experience in the automotive sector. Must be computer literate
time.
programming experience in the automotive industry (non-negotiable).