including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
who is a prominent provider of CRM and Contact Centre solutions in Southern Africa. They are the pioneers complex software testing procedures/cases Contact Centre Technologies Experience in PBX Skills: Proficiency testing procedures/cases Familiarity with Contact Centre Technologies Experience with PBX systems Education:
version control, equipment configuration to agreed standards, and general IT support for users. PROBLEM Management Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
and release processes while ensuring Compliance standards are maintained. Applicants will require 5 years' with existing systems. Compliance - Maintain standards compliance. Participate in code build and release
Ensure quality, maintainability, and adherence to standards by conducting reviews and implementing best practices Knowledge of SEO best practices and web accessibility standards. Ability to write SOP's within the department
applications. Deliver work to agreed Quality, Standards and Complexity. Mentor Junior Developers. Research
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities
or data whilst adhering to production change standards Build automations for repetitive processes within
company's aspirational culture. High ethical standards, integrity, and a strong desire for continuous