our business is repeat business. ENVIRONMENT: A customer-centric & solutions-driven Software Support Courier sector. You will be expected to support the customer base with any application based technical difficulties You will also be required to rationally isolate customer needs and be able to translate these into potential similar role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands SQL/relational databases, knowledge of Terminal Services/RDP environments and experience with a ticket
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring these are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like them into technical specifications. Build and customize CRM functionalities, ensuring alignment with business external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and years). Understanding of Odoo Apps and their customization (3-4 years). Exposure to contact center solutions
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint join its Professional Technical Services team who will engage with customers, gather requirements and design in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
ENVIRONMENT: Our client is a thriving Managed Service Provider company dedicated to achieving excellence in the UK, SA, Europe, Asia, and the US. Visit customer sites/offices to troubleshoot, configure and implement implement various IT solutions and services. (SA) Troubleshoot and fix various IT hardware related issues clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities they do, improve customers IT systems, and find smarter ways to deliver excellent service. Maximize and
recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
VoIP, Documentation, TCP/IP and other network services and tools. DUTIES: Core Network Management. Business Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level Documentation. Experienced in TCP/IP and other network services and tools. While we would really like to respond
implementing automated processes. Identify system/service bottlenecks and/or single-points-of-failure and support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented health of the system. Troubleshoot SQL Server service outages as they occur. Deploy database change scripts: Competencies in cloud services including M365 / Azure. Experience working in a Financial Services environment.
retrieval methods. Ability to liaise with the customer to understand requirements on projects. Able to as part of a team. Committed to excellent customer service. Structured and strong planning capabilities
retrieval methods. Ability to liaise with the customer to define specifications on projects. Ability as part of a team. Committed to excellent customer service. Structured and strong planning capabilities