system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CRs) and writing Functional Specifications Preparing test data for testing of CRs (Change Requests) Testing CRs (Change Requests) and preparing test results
processes (Incident, Change and Problem management) Plan and execute maintenance tasks (change management) Plan infrastructure lifecycle tasks (technical lifecycle, change management) Resolve incident tickets Analyse and
Development of new functionality (backend, frontend) Changes to the existing solution Development and further ITIL Operation processes (Incident-, Problem- and Change management) Any additional responsibilities assigned
Development of new functionality (backend, frontend) Changes to the existing solution Development of automated with ITIL Operation processes (Incident, Problem, Change management) Profound knowledge in working with
development Make essential technical and strategic changes to improve present business intelligence systems
ROLE: Service Window 24 x 7 service window for both change and incident handling Tickets can be opened as Charter Work experience with incident management, change management and problem management ADVANTAGEOUS
Adhere to the PIC processes (Problem, Incident & Change Management Perform daily operations tasks and end Back-out Planning Business Continuity Management (BCM) Change Management (CM) Cut-over Planning Fall-back Planning
support to all GROUP markets, globally. Ticket and change request creation to service groups responsible
requirements. User support via Incident/Problem/Change management Preparation of system/technical documentation
Operate IT Product) Controls the overall release and change management of the applications within the area