Operations experience (ticket handling, problem, incident management) - Jira and Confluence experience - Go-live preparation and post go-live support - Incident Management prompt resolution of security and
Programming skills (preferred: Python) - ITIL processes (incident, change, problem management) - Any additional post go-live support - Problem, Change, & Incident Management - Applications Operations support and
international teams Role and Responsibilities: - Process incidents and ensure adherence to SLA standards - Manage
maintain documentation. - Analyze operational incident
REQUIREMENTS: - SAP Technical Administration. - Incident and Request Management. - Change Request Management
ensure successful go-lives. - Following up on incident tickets to achieve long-term improvements. - Actively
Terraform, Ansible - ITIL Processes: Knowledge of Incident, Problem, and Change management Agile Working
and technologies. - Ability to monitor for and investigate security breaches, and test for vulnerabilities