clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents is involved in more complex environments for installation, configuration and fault management. Good understanding which are demonstrated in the execution of installations and other assignments Demonstrate customer engagement management principles Configuration Management (CM) Installation Management Problem Resolution Report Writing
action installations and attend to break/fix events. Own larger portions of an installation, break/fix of standard operating procedures relating to installations and fixes. Compile and maintain project administration