operations through efficient and responsive Service Desk and Service Delivery Management teams, be accountable functional strategy and service management performance in line with service level agreements (SLAs). Also need to have looked after large service desks and service delivery managers as apart of their portfolio (Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written experience 8 years of experience within a technology department 5 years of management experience leading a team
development Managing IT staff and developing department goals Developing and overseeing the IT budget contractors and service providers Develop goals and strategies to ensure the IT department runs smoothly
end to end system and program tests to verify correct operation of completed systems Develop, complete ensure that errors are detected and resolved within service level timelines Provide support and production
policies and procedures and governance guidelines and Service Level Agreements. Requirements: BSc Comp Science
(Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Good written
(Advantageous) Microsoft Office Suite Customer Service Team Leadership Business Analysis Latest open-source
Infrastructure Architecture Deliver exceptional service that exceeds customers' expectations through proactive
design: Integration files or messages (e.g. web service definitions, XML schemas, business functions, flat