include performing application upgrades, providing training and support, developing new processes, optimizing procedures Be technologically adept and be able to work across multiple applications resolve all design Practitioners and Administrators Employees and department managers, operational teams, and users IT Service Delivery developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP of responsibility Directly supervises 1 x HRIS Officer at CL grade and responsible for the overall performance