department managers, operational teams, and users IT Service Delivery Managers / Analysts Masterdata Team Management developers (Pilotfish, Nologo) BCX support Saas service providers (OrgChartNow) OrgChartNow Support SAP information systems, human resources, or a related field. Proven work experience as an HRIS & Analytics documenting processes, as well as performing diagnostic tests and audits Relevant training and/or certifications