qualifications and Experience UK based Company specialising in Delivering fresh, tech-led customer engagement support to both our internal staff and external customers. The Role: In this role, you'll be the go-to person supporting our valued external customer base. Remote IT Telephone Support for customers Remote assistance covering mail routing, and account management Logging customer queries and updating tickets with SLA time Remote installation work Escalation in accordance with SLA Experience: Minimum 3 years in Desktop Support Proficiency