st and 2 nd line software application support Working in a global team supporting our client's products basis: This is a shift position. Candidates will work 2 weeks day shift & 2 weeks night shift. They escalation point to other members of the team Team Working, acting as technical lead in department, manage activities/projects proactively share knowledge help during times of leave/absence Leading by example, always display Always display a “customer first” attitude Ability to work under pressure in a fast-paced environment Excellent
support to our global customer base covering multiple time zones. To ensure all incoming incidents are responded gather information, interpret expected outcomes and work to provide a solution using your knowledge, investigative files to aid investigation To query SQL databases To work with our Development teams, defining and testing Business software applications • Must be able to work under pressure • Highly organized, detail-oriented experience working with online retail business and eCommerce systems support • Experience working with SOAP