the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
determined based on your SAP proficiency and experience level. About our Client: Join our client, South determined based on your SAP proficiency and experience level. - Flexible Consulting Position: Work on one or more SAP modules. - Training Experience: Prior experience in training or facilitating workshops
standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI tight deadlines. Strong writing or editorial experience.
collaboratively in a fast-paced environment. Experience (or willingness to) be a part of a remote/hybrid coaching programmes. R50 000 per month Depending on experience Flexible work arrangements, including remote
software experience Troubleshoot Microsoft Desktop OS and software related issues Competent in call centre
maintenance at Data Centres Services: • FreePBX extension management / manage call recordings • Cloudflare Databases • Physical server maintenance at Data Centres Technical Skills: Cloud Computing Digital Security
client expectations & the overall client experience through SLA compliance in incident resolution to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager the success in this role. Objective 1: Client Experience Key Results: Show consistent effort and initiative Client Experience Key Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged logged to Service Desk Objective 3: Client Experience Key Results : Manage MTT Response for the Service desk
leading Contact Centre Solutions & Technology Provider serving numerous contact centres and agents, require practices, and emerging technologies related to contact centre solutions and enterprise software development. effectiveness within the organization. 3 - 5 years experience Bachelor's degree in Business Administration Information Systems, or related field. Proven experience as a Business Analyst in an enterprise environment environment, preferably within the contact centre industry. Strong understanding of business processes and
a professional manner To provide support to call centre queries relating to the relevant software Ad Industrial engineering degree Prior relevant work experience not required but would be of benefit to the candidate