Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)
line support).
- Offer customer training.
- Provide customers with regular feedback on their
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
Customer Success Manager - Gauteng Job Description: As the Customer Success Manager, your role is pivotal Monitor and maintain client satisfaction through our Customer Thermometer, promptly addressing potential churn and services that will inform decision making. Customer Training and Education: Provide ongoing training Proven experience as a Customer Success Manager, Technical Account Manager, Customer Relations Manager, or
are Accessible to Internal and External Company Customers
- Attend IT incidents and requests.
-
coupled with 2-5 years experience in managing customer success and key account management within a software developing future growth plans and services to customers.
potential of cutting-edge technology as an CICS Consultant in Pretoria Join our dynamic team and play a vendor liaison, setup & access. Develop customization and single new CICS region (validation) Develop old environment to new environment Production customization and single new region (validation) Production training 6 years of experience in CICS Meetings, customization, support, testing, debugging, go-live Hands-on Hands-on & capable of performing consulting Understanding mainframe client pain points
IT company in Bedfordview requires a junior Consultant to join their team. IT Diploma/Degree with skills systems an advantage. Professional communication to consult with clients to determine scope of project and
hospitality sector, seeks to employ a Software Consultant candidate to join this progressive and expanding related, coupled with 3-5 years experience as a consultant for a software or POS developer.
is seeking an experienced Senior Sage Intacct Consultant to join our dynamic team. This full-time hybrid training, and go-live support. Deliver exceptional customer service, promptly addressing client queries and system implementation. Qualify as a Sage Intacct Consultant and maintain accreditation. 3 years of experience experience as an ERP or Financial Systems Consultant, with Sage Intacct implementation experience and certification
within SLA's. Development debugging Interact with consultants of other modules. Update and maintain documentation