the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
the Security Services Department for a Client Experience Manager reporting to the Security Services Executive accountability for overall service delivery and customer experience. Build strong customer relationships and with of high standard and foster positive customer experience. Define operational processes in line with developed strategies to support meeting a positive customer experience outcome. Ensure such operations aligns to OneX promptly dealt with. Required Experience: At least five (5) years active experience managing operations and
applications for the position of Network Operations Centre (NOC) Shift Manager to manage network operations network infrastructure At least 3 to 5 years' experience in co-ordinating shifts, managing resources effectively expertise in network operations, including hands-on experience with network monitoring tools and technologies
plus
standards and best practices. 4-7 years of experience in user experience or digital content roles. Demonstrated user flows, storyboards, or content strategy. Experience with new and emerging technologies such as AI tight deadlines. Strong writing or editorial experience.
FTC
Must have 10+ Years experience in Agile Methodologies
IIIBA strong>Experience/Skills needed:
Experience Minimum Experience Level: 5 - 8 years BA experience, manage multiple
Methodologies: Banking: 1 year FTC Must have 10 Years experience in Agile Methodologies IIIBA Endorsed Certification: AAC, ECBA, CCBA, CBAP Experience/Skills needed: IIIBA Best Practice experience and endorsed qualification qualification Project, Process & Product experience To apply a set of tasks and techniques used to work as should have 10 Years relevant experience of deep practical experience in the role; with repeated practice BA endorsed by IIBA Experience Minimum Experience Level : 5 - 8 years BA experience, manage multiple IT
software experience Troubleshoot Microsoft Desktop OS and software related issues Competent in call centre centre management tools Matric National Diploma: Information Technology A N Analytical Strong problem-solving
Management Team, Merchants Department, Impacted Call Centre Agents.