Response
Support the monitoring, response, investigation, vetting, systems maintenance, and operations of BTS
environment related challenges
Identify and investigate product related errors
Plan and execute
line support position in the medium term
Investigate product and environment related issues
Add
experience
Troubleshooting and product error investigation
Candidate requirements
Focus on customer
Apps support team, you will be responsible for investigating, resolving and escalating incoming customer to provide a solution using your knowledge, investigative and problem solving support skills To keep customers To interrogate and analyse log files to aid investigation To query SQL databases To work with our Development
in a hybrid working model Business Analysis: Investigate operational requirements, problems, and opportunities objectives, and the underlying issues arising from investigations into business requirements and problems, and implement changes based on requests for change Investigate, record, analyse and confirm system requirements and upcoming software portfolio Identify and investigate commercial or open source options which may offer
partner files. - Support and troubleshoot issues, investigate incidents, and analyze system metrics, logs, tools for automating the troubleshooting and investigation process. System Deployment and Maintenance - reports and summarize information following investigations and incidents. - Document procedures and update
requirements and manage development backlog Review and investigate feasibility of new products Follow documentation competent to assist clients. Technical Assistance Investigate returned/faulty devices to find root-cause, identify
execution of Data-Loss technologies. Supervise all investigations and monitor and report on security systems
all analytics, reporting and data needs. Will investigate large data related postpaid invoicing, collections