About the job The Technical Support Agent will be responsible for delivering exceptional client service and complaints from clients. Support Agents deal mainly with inbound technical support and trouble-shooting trouble-shooting queries. It is the responsibility of the agent to ensure that all issues are thoroughly investigated Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity
systems to improve commercial outcomes, such as a new agent portal or new data pipelines for core credit analytics
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets