verification and capturing of information into the Service Desk Application, and most importantly, displaying understanding of hardware breakfix processes. Service Level Agreements play an important part for this this role as this creates strict timelines for a Service Desk Agent to work within. Key Skills/Competencies: Foundation Qualifications pertaining to the customer service industry Must be able to use Microsoft Office Proficient Proficient in English 2 years' experience in a service desk role Ability to effectively handle multiple
Industry: Financial, Payment and Banking Technology Services Amazing chance to join a well-established FinTech g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT,
positive first call resolution rates and overall Service Level Agreements. Key Skills / Competencies/Qualifications experience is an advantage. 2 year previous IT Service Desk experience Excellent data capture and typing troubleshooting skills Previous experience with a Service Desk Application Must show a good understanding further resolution. Required to adhere to all Service Desk and Client specific processes Ensure that Lifecycle Management Processes and Procedures Log all service requests and incidents received within 15 minutes
g. HTML/ CSS, JavaScript, XML, jQuery) and web services. Knowledge and experience in ensuring responsiveness and experience in designing and developing web services and APIs Knowledge and experience in seeing through Financial service industry experience would be advantageous, especially in payment services like EFT,
g. HTML/ CSS, JavaScript, XML, jQuery) and web services.
related work equipment and services and other ICT infrastructure services of the company during office
operational implementation plans and associated service delivery processes, methods and techniques pertaining
operational implementation plans and associated service delivery processes, methods and techniques pertaining
(2016/365)
in AWS Foundation or Cloud Computing. Financial services or banking experience. 7 years in Infrastructure