experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
QA To produce end user facing documentation and training material for delivery with process changes or participate in product training as and when required and provide ‘train the trainer level' training. Production Team located in HQ located in Bournemouth city centre. UK hours, Mon- Fri 33 days annual holiday allowance
experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position expand their careers in IT, including substantial training and certifications over the first year of employment qualification.
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
Skills/Experience:
1. Mastery in Microsoft 365 Admin Centre and Microsoft 365 SharePoint (5+ Years).
2
clients across various industries, implementing, training, and supporting financial modules of Sage Intacct solutions. Plan and conduct training sessions, preparing comprehensive training manuals. Collaborate with environment setup, configuration, data import, testing, training, and go-live support. Deliver exceptional customer stakeholder engagement, requirement gathering, and training. Proficiency in troubleshooting technical issues
participate in product training as and when required and provide ‘train the trainer level' training. To produce produce end-user facing documentation and training material for delivery with process changes or new processes
background. Availability to conduct 20-30 minute calls throughout the day, based on client needs. Previous Responsibilities: Conduct personalized one-on-one video calls with clients to offer support and guidance. Assist
Insurance or funeral Risk Insurance advantage Training at External Clients Sites Must be prepared to and funeral Risk Insurance training at External Clients Sites. Scenarios Train & support in terms of
supplier Best practice adoption across the platform Call Rating / DID rating Experience: 5 years experience