available for a Dynamics 365 Solutions Architect (Customer Engagement) to join their team.
The Solutions
financial performance indicators, i.e. growth in the customer base; margin management across portfolio; product profit; growth of new customers and penetration into existing customer base. Customer Service Excellence Excellence - Ensure customer satisfaction and to maximise sales opportunities in consideration of evolving customer team are relevant to service the value chain and customer with the best resolution within the shortest time
Platform projects to enhance configurations and customizations. Support, manage, and deliver ongoing platform platform application support to achieve customer satisfaction and service excellence. Accountable for problem verifications support. Ensure high standards of customer engagement and services are maintained. Expected expenditure. Customer Service Maintains effective working relationships with customers (both internal Functional Consultant in implementing Dynamics 365 Customer Service. Strong understanding of Microsoft Dynamics
established time frame and budget to a high degree of customer satisfaction. This role requires close liaison Ability to motivate both internal and external [customer] resources. • Team leadership experiences. • Creative reports to management and customers. • Manage the budget and send approval customer invoices. • Ensure quality a healthy and productive relationship with the customer. • Ensure team deliver on project deliverables targets. • Review current and plan forward. • Ensure customer acceptance for delivered services. • Provide updates
product requirements Engage internally and with customers to define and refine viable product requirements Software Release fixes and new features to the customer facing group Provide feedback to Project Managers user interface requirements for products based on customer and industry requirements Manage requirements platform functionality Empathize and understand customer needs/problem by means of conducting focus groups groups, surveys and interviews Define User stories, Customer Journey Maps and User flows to produce concept
directly with tech and business to come up with customer focused solutions.
directly with tech and business to come up with customer focused solutions. With our flexible ways of working characteristics of target customers. Rigorously analyse business and customer needs alongside potential
requirements into product features and solutions. Assess customer requests to shape product roadmap and enhancements demos, and Q&As. Assist with quotes, proposals, custom development, and business process analysis. Conduct Ensure product meets conditions, standards, and customer needs. Support developers with design and requirements
implementation. Take consultative approach to challenge customers' requested solution design, should a better alternative the team. Willingness to engage with foreign customers and be sensitive to possible language barriers required. Solution and results orientated with strong customer focus. Understand situational awareness and holistic Management or similar experience of which 6 must be on custom developed solutions. Cloud based project experience
system errors.