be required to work beyond office hours – some nights and weekends – as required by the needs of the
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
in effective prioritization Knowledge of user-centred design principles Understanding design quality
party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets
include: Action JIRA's and monitor CA Unicentre calls. Analyse and action remediation plans for SOD violations
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented