Technical Support Controller for an award-winning tracking company based in Hillcrest. This is a first tier communicate clearly. 1. Tracking unit health check 2. Validation of tracking units for repairs 3. Camera for repairs 5. Investigating / Troubleshooting tracking unit / camera issues in the field 6. Assisting Communication with customers who do not have tracking units reporting and collating and updating the
document software defects and track them through to resolution using issue tracking systems. Collaborate with
managing staff Excellent interpersonal skills Proven track record of accurate reporting and document control
managing staff Excellent interpersonal skills Proven track record of accurate reporting and document control
issues by logging service desk tickets with IT Track all system/policy/operational changes made Compile
issues by logging service desk tickets with IT Track all system/policy/operational changes made Compile
work independently and as part of a team Proven track record of successful SAP implementations and support
work independently and as part of a team Proven track record of successful SAP implementations and support
reporting platforms and analytical models vital for tracking and managing the business Working closely with
strategic decision-making. Performance Monitoring: Track and report on key performance indicators (KPIs)