The Quality Assurance Analyst is responsible for developing and supporting the planning, design, and units to perform and validate test cases based on quality and system requirements. You will be responsible ensuring that the end product meets the minimum quality standards, is fully functional, reliable, and meet user's expectation. To be successful as a Quality Assurance Analyst, you should demonstrate strong attention candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive
client, a leading agribusiness, seeks an IT Quality Assurance Analyst at its Corporate Services Division Pretoria, who will be responsible for ensuring the quality of software and IT systems through thorough testing with developers and stakeholders to ensure high-quality IT solutions. Responsibilities and Duties Plan and oversee product inspection and testing for quality and conformance to specification and deliverables managers) to identify system requirements Track quality assurance metrics Provide feedback and recommendations
Calling all Mid-Level Quality Management Maestros in The Telecsoms space Are you someone who thrives thrives on ensuring every aspect of quality management is meticulously handled? If you're passionate about driving ICT innovator) is currently seeking a Mid-Level Quality Management Specialist to join their dynamic team service improvement. Develop and implement quality assurance standards and processes. Streamline reporting industry standards. Business diploma/degree in quality management, engineering, or related field. At least
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven
Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven
Report on breakeven points by products, work centres, and factories. Report on margins by product and databases. Provide quality assurance of imported data, working with quality assurance analysts if necessary
incidents by clients. Leave every caller with the assurance that their issue and or query will be attended Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager and Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
OS and software related issues Competent in call centre management tools Matric National Diploma: Information
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target