external stakeholders. · Attending weekly level 10 and daily stand-up meetings. · Attending all knowledge sharing sharing sessions. · Attending Boiler/Troubleshooting sessions when required. · Completing of weekly Timesheet Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr developers to continually Monitor and ensure that all support calls are attended to and that all tickets are resolved within the the SLA. • P1 & P2 issues need to be attended to if and when required (including after hours) • Ensure
step-by-step technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate level agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work troubleshoot issues. • Compiling monthly reports. • Attend customer meetings as needed to troubleshoot critical
required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop required ● Attending to queries and escalations from internal and external stakeholders ● Attending to month-end with new developments, bugs, software upgrades ● Attend to escalations logged with software vendors ● Develop
known errors in systems and services are being attended to and escalated Assist with system testing in
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
Sub-Sahara Africa) as needed to meet with clients and attend industry events Key Performance Areas: Administrative
accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide Compiling monthly reports. • Attend the weekly Customer support meeting. • Attend customer meetings as needed
beyond the scope to L3 support. Regularly update and attend to all customer UNA queries and follow UNA process record of VIP support A and N certified Excellent attendance and punctuality are required Own vehicle (essential)
perform configurations, action installations and attend to break/fix events. Own larger portions of an
consultants with problems at clients. Schedule and attend regular meetings at clients. Will be responsible