Inbound Call Center Jobs in Johannesburg, Gauteng

Solutions Architect Infrastructure Bryanston NEW

 Sabenza It Recruitment

Bryanston

Our client, a prominent IT and data center infrastructure provider headquartered in Bryanston, Johannesburg Johannesburg, is seeking a skilled and visionary Data Center Solutions Architect to join their dynamic team industrial and commercial experience with an Data Center Infrastructure skill set At least 2 years' experience

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Helpdesk Team Lead Rosebank

 Reflex Solutions Ltd

Johannesburg

performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking

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Ict Project Manager Johannesburg, South Africa

 Deka Minas Pty Ltd T/a Deka Minas

Johannesburg

 From 720000 to 850000 (Ctc) - Yearly

Our client is a leading telecommunications, data center, and networking company committed to providing Our client is a leading telecommunications, data center, and networking company committed to providing management, preferably in the telecommunications, data center, or networking industry. Proven track record of

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Facilities Technician Sandton

 Headhunters

Sandton

offices across SA (remote configuration). Covering calls for other office facilities such as connectivity machines via Microsoft cloud operation security center. Support users across the branch network via phone; office connectivity; phones). Record and analyze IT calls logged and determine patterns to pro-actively assist

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Ict Project Manager

Johannesburg

Our client is a leading telecommunications, data center, and networking company committed to providing management, preferably in the telecommunications, data center, or networking industry.

Business Analyst Sandton

 The Appointment Firm

Sandton

 R50 000 - R60 000

the business needs Provide well-reasoned, user-centered advice on the user interface and user experience

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Field Support Engineer X2

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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Field Support Engineer

Sandton

 Negotiable

you’ll do:

• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Asset input average contractual SLA requirements
• All calls which can be resolved remotely is redirected back team.
• Productive Call Rate - To ensure that the agreed upon number of calls are resolved per day Flows - Adherence to Call Management System/any assisted tool used workflows
• Call Ageing - Ensure

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It Support Engineer Midrand

 Nexio South Africa

Midrand

customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target

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Junior Service Coordinator - Equipment / Spares Between R10 000.00 To R16 000.00 NEW

 Css Labour Pty Ltd

Johannesburg

 Between R10 000.00 to R16 000.00

Logging customer calls; Opening job card; taking photos of faulty equipment; Providing full detailed with warranties. Matric; 2 years' experience as a call centre agent; MS Excel advanced MUST be admin driven

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