particularly as multiple systems, clients, and technologies are involved. • Ensure thorough impact analysis
the ICT services sector is looking for a Service Delivery Manager to join their team. The Service Delivery Delivery Manager (SDM) is responsible for the service relationships with one or more customers and is accountable improvement and development of service. This role manages the customers' service level expectations and monitors monitors, reports on, and drives service performance on behalf of the customer through relevant internal Take full responsibility for any in scope monthly service / project reviews and identify opportunities for
our customers by Leading on an organizational technology change programme. Work on Technical Project Management on the design, development & rollout of technological solutions that supports a global working model infrastructure is acquired and deployed to provide IT services while reflecting on the challenges within various our delivery. The daily objectives of delivering service and software solutions to the business within required tasks: T ake overall responsibility for the IT service delivery. Ensure successful planning and deployment
years, our client didn't become the world's leading food and beverages brand by chance. Perfection is at to business questions and challenges within the food and beverage market. They will Initiate and own further the data literacy (capability building, trainings) in market for all functions and categories. Non-Negotiables
born technology provider operating in the Middle East and Africa, offering a portfolio of services including including systems integration, managed services infrastructure, cloud solutions, business applications, innovative solutions that optimise today's evolving technology environments, enabling clients to leverage data Auths needed for each users function Assist with Training on the users - Implement change process and business
operations from product development to customer service. Keep abreast of new security threats and vulnerabilities update security policies and procedures accordingly. Train employees on security awareness and compliance with their effectiveness. Manage security vendors and service partners, ensuring that they meet all contractual Manager in drafting, delivering and maintaining a Technology roadmap. Conducting cloud security analysis of Investments AWS / Microsoft / Cisco / other OEM technology the company employs platforms and environments
provide specialist insight into enterprise-wide technology-based challenges and solutions and so contribute (Improve Technology within the JSE). View of the IT Application Landscape. Improve Technology within the relevant by remaining abreast of developments in the technology industry, benchmarking JSE practices against the Enterprise Architects and deciding which technology is the best alternative for a specific application projects contribute to improved client and JSE service by providing specialist guidance, knowledge, input
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance Bash). • Knowledge of networking protocols, technologies, and APIs (TCP/IP, HTTP, XML, JSON). • Experience
Related Duration: Permanent Our client, a managed services provider, is looking for a highly skilled and best practices. Previous experience in a managed services provider (MSP) or IT consulting firm. Bachelor's Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience and server administration within an IT managed services or consulting environment. Experience with network network security, firewall management, and VPN technologies. Industry certifications such as CCNA, CCNP
Qualifications: Matric and Diploma in Information Technology Responsibilities: Keeping track of IT assets renewing contracts, evaluating, and procuring new technologies, and resolving issues Maintaining accurate documentation departments to ensure smooth functioning of IT services and projects Documenting processes, as well as