accounted for. Keep the asset register up to date. Log calls with external providers where and when necessary technical support to the Theatre and Fine Arts Centre. Relocate, install, set up, and configure technology Manage support calls by providing continual feedback, timely resolution, and follow-up calls subsequent to
customer service. The engineer answers incoming calls, tracks all information on the Remedy system along accurately into the Remedy System Manage end to end all calls logged and providing updates to keep customers informed VIP's facing challenges and try and resolve on first call. Gathering information through analytical trouble Identify trends by monitoring and analysing incoming calls, problems and support requests. Use the required forthcoming attractions. Escalation and management of calls to agreed SLA's Avoid requests from breaching target
Continuously identify areas for enhancement within the quality system and propose effective solutions. Conduct ability. Contact Mpho a t mphome-merge.co.za or call him at 011 463 3633 to discuss this and other opportunities
verbal. • Attend to all logged support incidents and calls. • Communicate timelines with customers while adhering response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and management. • analysis using the RCA template when required. • Quality monitoring • Increase customer happiness and retention
email your CV to rndounetworkrecruitment.co.za or call 011 622 9526. If you are not contacted within 2
fix them. · Participating in code reviews and quality assurance activities · Comply to coding standards follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved
documentation. • Supports Engineers on customer calls when needed. • Design and implement network segmentation
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities
provider of information technologies that drive quality and productivity improvements across geospatial order to design and install a complete Control Centre Excellent knowledge in Leica GNSS hardware and