metrics for IT staff. Employ and manage IT staff. Weekly productivity meetings with IT staff. Software license with Directors on monthly bases. Meeting with IT staff on weekly basis. Ensuring IT tickets are resolved Operating IT within the proposed budget. Keep up staff moral and demeanour towards users. Accurately predict fulfil service requests (IT staff). Mean time to first response (IT staff). Budget accuracy. Outage due
Troubleshoot software/job failures and work with staff to resolve issues Ensure programs are kept in proper documentation Maintain log of failures and work with staff to reduce or eliminate these At least 5 years solid
selected standard. Management of Staff Supervises junior development staff. Assists on various high-level
Provide User support on Shop 7 Ensure new user (staff requisitions) are added Ensure old users on the machine equipment Managing of staff and users Provide training to staff Create, sign and check control control sheets Discipline of staff Send all necessary reports at time given ( daily equip, late picks reports)
equipment, ensure equipment is installed by technical staff Assist in project planning and IT equipment requirements Self-Motivated and Results Orientated Ability to focus on staff needs and service while ensuring that all policies solution of staff queries and system-related problems encountered by the staff. Provide support to staff Plan
developers, project managers, and Applications support staff to ensure that all projects are delivered on-time Manage staff including developers, business analysts, project managers and applications support staff Document
software/application issues Provide Super User support New Staff application training/ Support Microsoft Office 365 Database Updates Produce requested reports for Staff and External requests Enforce POPIA requirements
Specialists, Technical Specialists, and administrative staff. Lead, manage and grow the Client Services business Specialists, Technical Specialists, and administrative staff. This individual is accountable for all aspects
Maintain oversight and control over all Helpdesk staff in relation to service levels and functional ownership objectives by managing staff; planning and evaluating department activities. Maintains staff by recruiting, selecting orienting, and training employees. Accomplishes staff results by communicating job expectations; planning effort and initiative to communicate, guide and lead staff to comply to policies, process and procedures drafted drafted as an instruction for all ESD employees. Staff Retention & growth. Objective 2 : Client Experience
1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves system configurations. Collaborate with other IT Staff to manage the support ticket workload and resolve