Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
DEPARTMENT PMO POSITION Product Manager / Head of Product LOCATION Umhlanga, Durban POSITION TYPE Permanent REPORTS TO Exco / PMO HOD PURPOSE OF THE JOB The GBS Group provides sales distribution for tens of thousands of policy sales each month. Our product range aimed at the South African market spa
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
reports and insights to the collection operations to improve collection performance and is responsible diverse understanding of collections strategies, in-depth knowledge of collections systems and methodologies interrogate the data and support development of collections strategies to meet company's business strategies techniques for data mining, and segmentation Collections Strategy Experience Good verbal and written skills Provide support and direction to execution of collections strategies across the value chain. Provide relevant
Intelligence Executive to join our dynamic debt collections contact center. The BI Executive will play develop and deploy AI models that improve debt collection strategies and customer interactions. - Stay align with organizational goals and enhance debt collection performance. - Monitor industry trends and
Reports to: Chief Information Officer (CIO) A dynamic debt is looking for a highly skilled and innovative Business develop and deploy AI models that improve debt collection strategies and customer interactions. Stay align with organizational goals and enhance debt collection performance. Monitor industry trends and advancements
data, influencing critical decisions across debt collection, recovery efforts, and BPO operations. Key
data, influencing critical decisions across debt collection, recovery efforts, and BPO operations. Key
scenarios presented. Design models for buying shares, debt restructuring and capitalisation of the company diligence prior to a company acquisition or merger Collect monthly management accounts of investees Develop
configuring and understanding of CR (FICO) Debt Manager. Collections / recovery / customer hardships experience knowledge of Collections, collection strategies and operations. Experience configuring collections decision