Understand and use ConnectWise to effectively manage tickets to resolution Basic Exchange and File Server Administration installation, and full testing Complete RFQ within tickets for quotes Customer interaction and communication
support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
Matric - Experience in Reporting - manage support tickets - 1 Year IT Admin or Coordinator within telecoms
for resolving IT issues, providing support via a ticket-based system. Your day-to-day tasks will involve management Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled
support of products as listed above Keeping CRM tickets up to date - from initial assignment to completion presales for new clients Manage L1 engineers, ensure tickets are updated timeously Assist with Product demonstrations
onsite installations Log and attend to tickets using internal ticketing tool Monitor network via monitoring
Provide timely, precise, and clear updates to the ticketing system. Maintain regular communication with customers Remote and telephone desktop support and using a ticketing system. Network experience beneficial. (Wireless
safe and successful. · Following up on incident tickets to make long term improvement. · Actively making making suggestions to reduce the number of problem tickets. · Proactive improvements in daily IT operations
communication to team members to ensure App Support tickets are answered in timeously, and efficient manner ensure fast turnaround time on ticket resolution. Oversee the tickets to completion. Conduct scrum meeting ensure efficient handling of application support tickets. We prioritise customer satisfaction, addressing
channel would be your priority. • Creating support tickets and tasks on SAP facilitating the management of