Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
Reference: HC003402-Retla-1 Purpose To lead the Data Centre Infrastructure and Cloud Computing Solutions team with full end-to-end solutions, including Data Centre Infrastructure design and build, Private, Public Sizwe governance model. Experience Required: Data Centre's Infrastructure and Hyperconverged technologies
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related
Employer Description Inbound Tour Operator in JHB North Job Description Inbound tour operator is looking deployments of them. Support of Information Systems in call center environments. Systems development / specifications
documentation and handover to maintenance / call centre and accepting handover from presales for new engineer role PABX certifications Avaya IPO, ACCS (call centre) certifications and experience Solid networking and maintenance of VoIP based PABX systems and call centres Working knowledge of different provider links
performance, and remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important to Grave management of calls . Provide Daily feedback on Call Management and call Quality , to Manager Results : Improvement in First Call Resolution (FCR) to 70% on all calls logged to Service Desk Objective experience in a Team Lead / Supervisor role in a Call Centre Certifications: Official CompTIA A and/or N Official Web hosting and Telephony systems. Experience in call coordination and escalation. Experience with taking
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
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