passionate and hard-working team players who want to be part of our ever-growing family. We value our employees and that their expectations are managed at all times. Building a strong, in-depth product knowledge of adaptability to different personality types 1 year call centre experience in the igaming sector .
LTE routers for betting •Call outs to the branches and be part of an on-call roster •Computer repairs attention to detail •Excellent organisational and time management skills •Honest and reliable •Discretion
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets. Own and drive builds/moves/additions and change requests from time to time when appointed resources for this role are not (application support). Good understanding of call centre environments and equipment. Good understanding
require • Logging of faults where required • First time resolution and ownership of any query received Recommended Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
Operations Reviews and also on new business growth calls with client / internal stakeholders. Business Value Effectiveness of Compliance Information Security as part of Operations of client processes Shoulder responsibility Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important Announcement
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity Experience Requirements: 4-6 years of Internation Call Centre / BPO experience in insurance, sales & service
individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you'll play party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will