efforts
Oversee and coordinate hyper care activities and pro-actively manage defect resolution
energy, fast paced program of work within the Customer Program. The applicant would be responsible for delivery of large/complex IS project(s) within the IS Customer Programme • Responsible for building and managing business areas of accountability within the IS Customer Programme • Responsible for delivering to the overall IS prioritisation of projects within the IS Customer Programme • Responsible for highlighting and managing managing risks and issues of projects within the IS Customer programme • Responsible for highlighting the interdependencies
energy, fast paced program of work within the Customer Program.
The applicant would be responsible delivery of large/complex IS project(s) within the IS Customer Programme
Responsible for building and business areas of accountability within the IS Customer Programme
Responsible for delivering to overall IS prioritisation of projects within the IS Customer Programme
Responsible for highlighting managing risks and issues of projects within the IS Customer programme
Responsible for highlighting
solutions provider dedicated to delivering the utmost customer satisfaction across diverse sectors, including high-performing team to enhance customer experiences, cultivate customer accounts, and drive operational parameters of customer margin policies. Collaborate with the Sales Team and customers to ensure delivery excellence across all aspects. Coordinate with Customer Services to manage returns, replacement devices Manage customer purchase orders in collaboration with the procurement team. Handle customer back-order
relating to the Back Office squad
Customer Service
Provide after-hours support
Provide resolution for support requests to customers, according to the Service Level Agreement
troubleshoot, isolate, repair, and resolve all customer issues.Ensure effective communication communication of planned and unplanned outages to customers within SLA and in accordance with the TJ communications professional relationship with customers.
Prepare and conduct customer training as requested.
unauthorised access. Ensure cloud security by carefully managing access and permissions. Implement Endpoint
elevate the team's skill set and knowledge. They take care in the long-term maintainability of the codebase
technical assistance to customers, resolving issues and ensuring a positive customer experience. This role technical support and troubleshooting assistance to customers via phone and email
resolution of problems or escalation on behalf of the customer to appropriate technical personnel. Provides case and implements standard operating procedures and customer service guidelines relating to IT support.
As (L1, L2, or L3) you will exercise your excellent customer service skills along with the ability to apply well as custom scoped applications that deliver enterprise-wide business processes to our customers. The
Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking support to both our internal staff and external customers.
The Role:
In this companies, as well as supporting our valued external customer base.
Experience: