Recommended Requirements and Experience: • Previous call-centre experience in a customer services capacity, preferably
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling analysis specialist. Delivery of advanced technical training to the support team, to advance their skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership of
digital world of web in terms of how HTML, CSS, API calls, JavaScript and
other scripts on the page
sessions and train and upskill with fellow team members
Education and Training:
the Training Manager. Interns form part of a 12-month internship programme where they are trained up to Admin, member of the Drawing Team, part of the Centre of Excellence or a Solutions Specialist. We are
Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
office hours.
performance result for any abnormalities, logging calls and following up with service providers and regions routine tests.
This person should have done some form of IT training course (6 months - 1 year) and understand the duties:
field work might be required to assist with support calls.